IDRIS ABDULBAAQI

IT Support & Customer Service Professional

Anyigba, NG.

About

Emerging IT Support and Customer Service Professional with a Higher National Diploma in Computer Science, demonstrating strong technical aptitude and a commitment to organizational success. Proven ability to provide effective technical assistance, resolve customer inquiries efficiently, and contribute to seamless operational workflows. Eager to leverage problem-solving skills, teamwork, and a proactive learning approach to support organizational goals and enhance user experience.

Work

Prince Abubakar Audu University

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Jamb Customer Care Representative

Anyigba, Kogi State, Nigeria

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Summary

Currently serving as a Jamb Customer Care Representative, providing essential support and information to students, ensuring efficient resolution of inquiries and positive engagement.

Highlights

Provided comprehensive customer support to an average of 50+ students daily, addressing inquiries related to JAMB services and university admissions.

Resolved complex student issues by effectively navigating information systems and collaborating with internal departments, improving resolution times by 15%.

Maintained accurate records of all customer interactions and feedback, contributing to data-driven improvements in service delivery.

Educated students on application procedures, eligibility criteria, and examination guidelines, enhancing understanding and reducing common errors.

Prince Abubakar Audu University

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I.T Assistant at Information Technology & Resource Centre

Anyigba, Kogi State, Nigeria

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Summary

Supported the Information Technology & Resource Centre by providing technical assistance and maintaining IT infrastructure to ensure smooth operations for university staff and students.

Highlights

Provided first-line technical support to university staff and students, resolving an average of 10-15 hardware and software issues daily.

Assisted in the installation, configuration, and maintenance of computer systems and peripherals, ensuring optimal performance and minimal downtime.

Managed user accounts and access permissions, enhancing system security and operational efficiency.

Contributed to the troubleshooting of network connectivity issues, ensuring reliable internet access for academic and administrative functions.

Bahudeeen Computer Training School

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Trainee/Operator

Bauchi, Bauchi State, Nigeria

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Summary

Gained foundational computer skills and operational experience, assisting with daily tasks and enhancing general computer literacy.

Highlights

Operated various computer systems and software applications, demonstrating proficiency in data entry and document processing.

Assisted in basic troubleshooting of computer hardware and software, contributing to the smooth functioning of training equipment.

Maintained organized digital files and records, improving data accessibility and operational efficiency.

Supported training instructors with administrative tasks, ensuring a conducive learning environment for students.

Olabee Computer Training School

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Trainee/Operator

Paiko, Niger State, Nigeria

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Summary

Completed comprehensive computer training, developing core operational skills and foundational knowledge in computer applications.

Highlights

Successfully completed a computer operations training program, acquiring proficiency in essential software and hardware functions.

Performed routine data entry and managed digital information with high accuracy and efficiency.

Assisted in the setup and basic maintenance of computer workstations, ensuring readiness for daily operations.

Developed strong foundational computer literacy, enabling effective use of various office applications.

Education

The Federal Polytechnic Bida

Bida, Niger State, Nigeria
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Higher National Diploma Computer Science

Federal Polytechnic Bauchi

Bauchi, Bauchi State, Nigeria
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National Diploma Computer Science

Abubakar Dada Senior Secondary School

Anyigba, Kogi State, Nigeria
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Senior School Certificate Examination General Studies

Paiko Soft School

Paiko, Niger State, Nigeria
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First School Leaving Certificate First School Leaving Certificate

Languages

English

Certificates

National Youth Service Corp Discharge Certificate

National Youth Service Corps (NYSC)

Diploma in Computer Operation

Training Institute

Basics of Microsoft Excel

Code Thinkers

MS Excel Formulas and Functions

Uniathena

Skills

Technical Skills

IT Support, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Computer Literacy, Basic Troubleshooting, Hardware Installation, Software Configuration, Data Entry, System Maintenance.

Professional Skills

Problem Solving, Teamwork, Customer Service, Communication, Information Management, Learning Agility, Attention to Detail, Organizational Skills.

References

Mr Sunday Salihu

Coordinator Information Technology Resource Centre (ITRC), Prince Abubakar Audu University, Anyigba, 08034544763

Mr Haruna Mohammed Muftawu

Lecturer II Department of Educational Foundation, Prince Abubakar Audu University, Anyigba, 08035672451